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Welcome to the FAQs section of the Help.
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| The following is a list of the FAQs in the casino. If you have any questions which are not covered by these sections, please feel free to contact support via one of our six methods (select 24 Hour support from the left to find out more) | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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A: After log-in go to cashier and choose your preferred deposit method. We accept: Credit Cards (Visa, MC ,AMEX), Moneybookers, Neteller, Western Union and Bank Wire. |
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A: From the cashier page choose your preferred method. We offer: Bank wire, Bank draft and Western Union. When asking for cashout, there are 3 days of pending during which you can cancel the cashout. |
| A: Euro, USD, GBP. |
| A: We have license for operation in Costa Rica and all our games are fully certified by Technical Systems Testing, ( http://www.tstglobal.com/ ), an accredited 3rd party testing facility. |
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A: You can either play with free money for fun money or open a new account, make a deposit and play for real cash. |
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A: x10 rollover of the deposit+bonus. for example: deposit €100, get €100 match bonus and roll total of €2000 before cashout. |
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A: We use Betsoftgaming random number generator to randomly produce the gaming results. Also, all games are fully certified by TST which gurantees the highest standards online ( http://betsoftgaming.com/images/BetSoft_Gaming_RNG_Evaluation_Certification_Letter_v1.6.pdf) |
| A: Yes we do. All players are welcome. |
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A: To retrieve your online casino password, send an email to
support@7red.com
with the following information: Your first and last name and the email address you have registered with. |
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A: If you get disconnected while in the middle of an online casino game and are unable to reconnect to the online Casino, you will simply be logged out after a certain period of inactivity. If you were playing Blackjack, Casino Craps, or Video Poker when the disconnection occurred and succeed in reconnecting prior to being logged out, the system will return you to the exact moment when the online casino game was interrupted. If you were playing a game such as Slots and Roulette, where the player does not affect the result of the game after placing his wager, proceed to the Game History section to view your game's outcome. |
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A: In order for the games to open you should have the pop-up blocker turned off. By default it is "on" in Internet Explorer so you should do the following in order to change it: Click on Tools > Pop Up Blocker > Turn Off Pop-Up Blocker. After doing so, click the game again to open it. |
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A: Yes! All 7Red.com games are FREE for players as long as you are not logged in. When you open an account and make a deposit, you are then eligible to play for Real money. |
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A: In most cases, this is resolved by updating your Adobe Flash Player. Go to http://get.adobe.com/flashplayer/ and upgrade to the latest version of Adobe Flash. If the problem persists, please email us at support@7red.com |