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Welcome to the FAQs section of the Help.
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| The following is a list of the FAQs in the casino. If you have any questions which are not covered by these sections, please feel free to contact support via one of our six methods (select 24 Hour support from the left to find out more) | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| A: After log-in go to cashier and choose your preferred deposit method. We accept: Credit Cards (Visa, MC), Moneybookers and Bank Wire. |
| A: You may request a withdrawal from Cashier at any time. Minimum withdrawal is €150 and transactions are usually processed within 24 hours. You may however request a manual withdrawal of amounts lower than €150 as well. This will cost €10 and it is required that you have made at least one deposit. For manual withdrawal send an email to support@7red.com with your IBAN and Swift/BIC details and it will be processed by our payments team. |
| A: Euro, USD, GBP, AU$, CA$. |
| A: We are licensed for operation in Curaçao, and all our games are fully certified by Technical Systems Testing (http://www.tstglobal.com/), which is an accredited 3rd party testing company. |
| A: You can either play with free money for fun money or open a new account, make a deposit and play for real cash. |
| A: We are unique with our bonuses and unlike any other online casinos our bonus terms are simple and easy to understand. We don't require impossible wager requirements; rather we deliver casino chips straight into your account. The chips are yours to play with right away but cannot be cashed out. However, any money you win with those chips is available for withdrawal instantly. This is the fairest policy you will find, GUARANTEED! |
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A: We use Betsoftgaming random number generator to randomly produce the gaming results. Also, all games are fully certified by TST which gurantees the highest standards online ( http://betsoftgaming.com/images/BetSoft_Gaming_RNG_Evaluation_Certification_Letter_v1.6.pdf) |
| A: All players are welcome at 7red, but due to gambling restrictions we can't accept players from the following countries: Afghanistan, Algeria, American Samoa, Andorra, Angola, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bosnia and Herzegovina, Botswana, Bulgaria, Cameroon, Chad, Curacao, Cote D’Ivoire (Ivory Coast), Croatia (Hrvatska), Czech Republic, Ethiopia, Georgia, Hungary, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Liberia, Lithuania, Malaysia, Moldova, Morocco, Nigeria, Pakistan, Philippines, Qatar, Slovenia, Somalia, South Georgia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Turkey, Turkmenistan, Uganda, United Arab Emirates, United States of America, Vietnam, Yemen, Zambia and Zimbabwe. |
| A: To retrieve your online casino password, send an email to support@7red.com with the following information: Your first and last name and the email address you have registered with. |
| A: If you get disconnected while in the middle of an online casino game and are unable to reconnect to the online Casino, you will simply be logged out after a certain period of inactivity. If you were playing Blackjack, Casino Craps, or Video Poker when the disconnection occurred and succeedin reconnecting prior to being logged out, the system will return you to the exact moment when the online casino game was interrupted. If you were playing a game such as Slots and Roulette, where the player does not affect the result of the game after placing his wager, proceed to the Game History section to view your game's outcome. |
| A: In order for the games to open you should have the pop-up blocker turned off. By default it is on in Internet Explorer so you should do the following in order to change it: Click on Tools > Pop Up Blocker > Turn Off Pop-Up Blocker. After doing so, click the game again to open it. |
| A: Yes! All 7Red.com games are FREE for players as long as you are not logged in. When you open an account and make a deposit, you are then eligible to play for Real money. |
| A: In most cases, this is resolved by updating your Adobe Flash Player. Go to http://get.adobe.com/flashplayer/ and upgrade to the latest version of Adobe Flash. If the problem persists, please email us at support@7red.com |
